Any return or exchange on FULL-PRICE merchandise will be accepted by mail or in any United States Madonna & Co store within 10 days of the date you received the merchandise. Gift cards cannot be returned.
PLEASE NOTE: All SALE purchases are FINAL SALE. Please shop carefully! Returns or exchange requests on SALE merchandise will not be accepted.
Instructions For Return of Full-Price Merchandise RETURNS: (Excludes Gift Cards)
By Mail - $10.00 (Standard UPS Ground) Mail your item(s) to the address on your invoice. We will deduct a flat fee of $10.00 from your order refund for return postage. Unfortunately, we cannot refund your original shipping charges. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on your invoice.
In Store - FREE. Simply bring the invoice slip and credit card used when you placed the order to a sales associate at any one of our stores. The sales associate will provide you with a written receipt of your return. Your return will be processed within 3-4 business days and will be reflected on your next credit card statement. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Please note that we do not accept liability for returned goods if you do not return them to us via a trackable courier service. Please be aware that international customs duties and sales taxes are NOT refunded.
Any questions on the above, please e-mail us at info@MadonnaAndCo.com or call us at 212-226-3363